Product users - Personas
Jan 1, 2022
A user persona is required to understand our target customer. As we need to identify our customers to create a product suitable to their needs, we need at least three personas.
The main purpose of creating a persona is to identify and define the most common needs for our customers. Personas should not be created based on one’s imagination. Use real data to create personas.
Design a form that can be used to interview potential customers and that will help in gathering information like: name, age, occupation, tech literacy, motivations, frustrations, goals and a photo. Personas need to be human, they need to reflect an actual human being and not some imaginary user.
Example Persona
Image Credit:
David Rice, retired
Background
Age: | 91 |
Location: | London |
Marital Status: | Widow |
Kids: | Yes |
Occupation: | Engineer |
Education: | BSc. |
Characteristics: | Reliable, Caring, Committed, Action Oriented, Focused, Eager |
Skills
Tech literacy | ████░░░░░░░░░░░░░░░░░░░░░ |
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Tech literacy | ██████████░░░░░░░░░░░░░░░ |
Tech literacy | ████████████░░░░░░░░░░░░░ |
Tech literacy | ████████░░░░░░░░░░░░░░░░░ |
Back story and goals
David is a retired engineer in their 90s who has an active lifestyle and many times he forgets to take his medication. His goal is to take all his medication on time and with the prescribed dose. This app will tackle this problem with a voice enabled assistant that will schedule reminders for medication.
Frustrations
- Forgetting to check his paper based reminder for his medication
- Hard to navigate user interfaces for a tablet based app
- Not hearing reminders from the tablet app
Goals
- Take all medication on time
- Stay healthy
- Keep fit
Tags: product , ux , persona , user experience